Shipping policy

Shipping Policy

Last updated: June 12, 2026

This Shipping Policy explains how ECOVOX processes and ships orders placed on goodwinfo.com.

Order processing

Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during holidays, product launches, or high order volume.

Shipping times

Delivery estimates depend on the destination, carrier, customs processing, and local delivery conditions. Shipping estimates shown at checkout are estimates only and are not guaranteed delivery dates.

Tracking

When tracking is available, we will send tracking information to the email address used at checkout.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. These charges are the customer's responsibility unless stated otherwise at checkout.

Incorrect addresses

Please check your shipping address before placing an order. ECOVOX is not responsible for delays or failed delivery caused by incorrect or incomplete address information.

Lost or damaged shipments

If your shipment appears lost or arrives damaged, contact chaochao0571@gmail.com with your order number and supporting photos or carrier information so we can help investigate.